What We Do

About Us

SATX Maps: If you would enjoy a complimentary San Antonio Neighborhood Map, please reach out to Team Heard. Since 2005, Team Heard has served the greater San Antonio area, providing great rates and outstanding service for purchase and refinance home loans. We have assisted thousands of families with responsible and affordable home financing. Integrity is the foundation of our business. We work closely with each client throughout the mortgage process with friendliness, professionalism, and availability. We take a consultative approach to your loan process, customizing each home financing solution. We want to be your lender for life!

Read more of our frequently asked questions (FAQs).

Contact Team Heard to find out more about the products and services we can provide at (210) 988-0372.

What Our Clients Say


“Great Job- Thanks for your help!”

- Jake Y, Hill Country Village, TX

“John was awesome! The best, most professional, most knowledgeable and communicated better than any lender we have ever dealt with! Thank You!!!”

- Maggie P & Stephanie G, San Antonio, TX

Meet The Team

Team Members

Sales Mgr. | Sr. Loan Officer

A native of San Antonio, John attended Alamo Heights High School and Trinity University. He is also an eight year infantry veteran of the United States Marine Corps. John believes that establishing clients’ trust is paramount to successful business relationships.  As your trusted mortgage advisor since 2005, he understands that obtaining a mortgage is one ofthe largest and most important decisions in most people’s lifetime. With a wide array of mortgage products available today, John feels that it is crucial that his clients have a firm understanding of their options so they can make an educated and informed decision. John’s core principle of exemplary customer service has propelled him to his status as one of the top ranking loan officers in San Antonio.

Sr. Loan Officer

With nearly 20 years of experience, Senior Loan Officer Norma Heard, takes pride in assisting her clients achieve the dream of home ownership. As a native of Puebla, Mexico, Norma has called Texas home for the last 20 years and earned her BBA from Incarnate Word University in 2001. Norma’s years of experience has helped her obtain an expansive knowledge of all mortgage products available today. Her attention to detail is impeccable and exceeding client expectations is the foundation of her business. Contact Norma today and see why she is recognized by her peers as a top loan officer. Her goal is to be your loan officer for life.