What We Do

About Us

Please contact Team Heard to request a complimentary San Antonio Neighborhood Map Booklet.

We simplify the loan process. On average, Team Heard loan officers have more than 15 years of experience in mortgage lending in San Antonio, TX and the surrounding area. Please contact us with any questions you may have. As the cliche goes: "No question is a dumb question" and with a real estate transaction being one of the biggest transactions of your life, this can never be more true. We will show you the differences between loan programs, discuss interest rate options with you, teach you about the appraisal process, help you understand title insurance and the reason for a property survey, and simply put: we will give you knowledge to make an informed decision.

Read more of our frequently asked questions (FAQs).

Contact Team Heard at (210) 988-0372.

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Customer Reviews

Amazing & Professional!

Jun. 15, 2022 by Brittney S.
Schertz, TX

Team Heard was fantastic to work with! They were extremely professional, responsive, and helpful. We always felt we were in great hands! We appreciated them consistently checking in to make us aware of every step of the process. Would absolutely recommend working with this wonderful team! Thank you, Team Heard!!

Overall this was a pretty good experience.

May. 10, 2023 by Allen G.
Spring Branch, TX

We were a little concerned about getting the docs on time, hence only 4 stars. But we did get the docs and we got the property. Thank you

John and his team were fantastic!

Apr. 29, 2022 by Scott W.
Katy, TX

They stepped us through the entire process and when there was an issue due to the seller, he took it upon himself to handle the issue so we didn't even realize the potential problem. I highly recommend using Team Heard for your mortgage needs. At a time when stress is high, they absorbed any stress we had and made the home buying process a pleasant experience.

John was awesome!

May. 07, 2021 by Maggie P. & Stephanie G.
San Antonio, TX

The best, most professional, most knowledgeable and communicated better than any lender we have ever dealt with! Thank You!!!

Great Job

May. 17, 2020 by Jake Y.
Hill Country Village, TX

Thanks for your help!

Dont change a thing!

May. 20, 2021 by Juan R.
San Antonio, TX

Outstanding service and process that makes the home buying experience pleasurable…Mr. Heard was super attentive, very professional, and should be recognized for his work ethics and professionalism. Thanks!

We were very pleased working with John Heard. We can’t say enough good things about him and his work ethic!

May. 23, 2018 by Troy P.
San Marcos, TX

He is fantastic. I have recommended him to our town realtor and he helped her to close a deal as well. Everyone in the lending business should work like John…you would have many happy customers! Thanks for the opportunity!! He came to closing to meet us and brought a gift. That is not heard of these days. He went above and beyond!

I will recommend John Heard and Norma Hernandez to my friends and family in the future

May. 16, 2019 by Amy J.
Boerne, TX

They provided one of the best customer service experiences I’ve ever encountered.

I just want to thank you for all your help in this process.

May. 01, 2020 by Mark V.
San Antonio, TX

You explained everything very clearly and were always very responsive. If anyone is looking for a mortgage, I will certainly tell them what a real help you were to me.

Have known Norma for many years.

Mar. 12, 2019 by Lori H.

She is tenacious and I would never think of using anyone else. She has a wonderful team!!