What We Do

About Us

Please contact Team Heard to request a complimentary San Antonio Neighborhood Map Booklet.

We simplify the loan process. On average, Team Heard loan officers have more than 15 years of experience in mortgage lending in San Antonio, TX and the surrounding area. Please contact us with any questions you may have. As the cliche goes: "No question is a dumb question" and with a real estate transaction being one of the biggest transactions of your life, this can never be more true. We will show you the differences between loan programs, discuss interest rate options with you, teach you about the appraisal process, help you understand title insurance and the reason for a property survey, and simply put: we will give you knowledge to make an informed decision.

Read more of our frequently asked questions (FAQs).

Contact Team Heard at (210) 988-0372.

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Customer Reviews

I will recommend John Heard and Norma Hernandez to my friends and family in the future

May. 16, 2019 by Amy J.
Boerne, TX

They provided one of the best customer service experiences I’ve ever encountered.

I just want to thank you for all your help in this process.

May. 01, 2020 by Mark V.
San Antonio, TX

You explained everything very clearly and were always very responsive. If anyone is looking for a mortgage, I will certainly tell them what a real help you were to me.

Have known Norma for many years.

Mar. 12, 2019 by Lori H.

She is tenacious and I would never think of using anyone else. She has a wonderful team!!

These guys made the process of buying a home WAY too easy.

Apr. 15, 2019 by Rocco M.
Boerne, TX

Extremely professional, prompt at answering texts, emails, phone calls, everything... You can tell their job puts a smile on their faces which is hard to come by in this day and age.

Talk about a stressful time for me and my husband to sell and buy a new home at the same time.

May. 01, 2019 by Vanessa T.

THANK GOODNESS OUR REALTOR REFERRED US!!! Just outstanding! They went above and beyond and got it done, we are happy, grateful and pleased with their services. Professional and Quick! They made this pain free.

John and Team Heard did an outstanding job with the loan for my new property in San Antonio.

Apr. 02, 2020 by Thomas S.

This is the third time I have used John and his team. They are punctual, organized, and have the best interests of the buy at heart, always searching for the lowest rate possible. I did not use them one time two years ago and regret that decision; I won't make that mistake again!

Team Heard was extremely great to work with throughout the lending process on my new home purchase.

May. 11, 2019 by Chase H.
Poth, TX

First time home buying can be an extremely stressful process, and John and his team made sure to do everything they could to alleviate the stress in the best way possible. I strongly suggest Team Heard for your next home purchase.

This is the 4th time that I have used John and Team Heard as my Loan Officer.

Jun. 26, 2014 by John B.
San Marcos, TX

John is someone that I trust to give me accurate information, and does a really good job with estimating closing costs. He is always upfront with the financial information, and if there is any deviation from his projections he immediately contacts you so there are no surprises. I highly recommend John and Team Heard, and will continue to use them for any properties that I buy in the future. Thanks for your professionalism and commitment to the customer.

Nick and Team Heard worked diligently on my loan.

May. 01, 2020 by Johnny R.

They were very helpful on letting me know what they needed and where exactly in the process were by via email and app. Nick and team were very professional yet very friendly and easy to work with. We closed on time and now we have our dream home. I definitely recommend Nick and Team Heard to anyone looking to buy a home or property. Thank Nick and Team Heard. God bless you.

Team Heard did a phenomenal job in getting our home refinanced.

May. 19, 2020 by Michael M.
San Antonio, TX

Through COVID-19, they stayed in constant communication with us every step of the way. The process was seamless and very professional. Highly recommend Team Heard. Thank you, Mike and Angelina Martinez