What We Do

About Us

Please contact Team Heard to request a complimentary San Antonio Neighborhood Map Booklet.

We simplify the loan process. On average, Team Heard loan officers have more than 15 years of experience in mortgage lending in San Antonio, TX and the surrounding area. Please contact us with any questions you may have. As the cliche goes: "No question is a dumb question" and with a real estate transaction being one of the biggest transactions of your life, this can never be more true. We will show you the differences between loan programs, discuss interest rate options with you, teach you about the appraisal process, help you understand title insurance and the reason for a property survey, and simply put: we will give you knowledge to make an informed decision.

Read more of our frequently asked questions (FAQs).

Contact Team Heard at (210) 988-0372.

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Customer Reviews

I will recommend John Heard and Norma Hernandez to my friends and family in the future

05/16/2019 by Amy J.
Location: Boerne, TX

They provided one of the best customer service experiences I’ve ever encountered.

Team Heard was extremely great to work with throughout the lending process on my new home purchase.

05/11/2019 by Chase H.
Location: Poth, TX

First time home buying can be an extremely stressful process, and John and his team made sure to do everything they could to alleviate the stress in the best way possible. I strongly suggest Team Heard for your next home purchase.

Talk about a stressful time for me and my husband to sell and buy a new home at the same time.

05/01/2019 by Vanessa T.
Location: TX

THANK GOODNESS OUR REALTOR REFERRED US!!! Just outstanding! They went above and beyond and got it done, we are happy, grateful and pleased with their services. Professional and Quick! They made this pain free.

These guys made the process of buying a home WAY too easy.

04/15/2019 by Rocco M.
Location: Boerne, TX

Extremely professional, prompt at answering texts, emails, phone calls, everything… You can tell their job puts a smile on their faces which is hard to come by in this day and age.

Great service!

03/26/2019 by Claudia D.
Location: Texas

Super plus that Norma speaks spanish and both John and her walk us trough all the process

Have known Norma for many years.

03/12/2019 by Lori H.
Location: Texas

She is tenacious and I would never think of using anyone else. She has a wonderful team!!

It was an absolute joy having the opportunity to work with Team Heard.

07/18/2018 by Emily T.
Location: San Antonio, TX

The entire process was seamless and Norma made it a point to contact me with all updates as soon as she knew what the next steps were. A team of professionals that make it a priority to make the process enjoyable and friendly for both the Realtor and client. They’re truly passionate about what they do. Great teamwork guys! Thanks again for all your hardwork.

We were very pleased working with John Heard. We can’t say enough good things about him and his work ethic!

05/23/2018 by Troy P.
Location: San Marcos, TX

He is fantastic. I have recommended him to our town realtor and he helped her to close a deal as well. Everyone in the lending business should work like John…you would have many happy customers! Thanks for the opportunity!! He came to closing to meet us and brought a gift. That is not heard of these days. He went above and beyond!

Every once in a while someone blow up my own Expectations of Customer Service.

11/27/2017 by Richard G.
Location: Texas

[They] took me in week and a half from the time I entered their office John Heard and his team are awesome. With a loan for more money lower interest rate and 99 percent less money to close.
Now granted I had all all my ducks in a roll my paper was in complete order as the first mortgage company couldn’t get their act together.
In fact 5 days after John Heard got me to closing I received a denial letter from the first company I tried to use.
There is not other mortgage company for you

Norma and her team helped save a closing for me a couple weeks ago.

04/17/2017 by Gina C.
Location: San Antonio, TX

I cannot tell you how great her service and communication have been! I truly appreciate all her team did for me and my clients. Will 100% be recommending future business to her.